RESIDENT ACCESS

Pay your rent, submit a maintenance request, or ask a question using our online resident portal. We make it easy to stay connected, whether you’re sitting on the couch with your pet or away from home and trying to quickly knock off a few to-dos. Get started today!

stay connected at Marquis Ellis Crossing

the resident experience

Flexible Lease Terms

Whether you’re looking for something long-term, or require the flexibility of a short-term lease, we are happy to tailor lease terms to suit your needs.

30-Day Satisfaction Guarantee

We’re confident you’ll love your new home. But if you don’t, just notify us within 30 days of move-in, and you can break your lease. We’ll be sad to see you go, but we understand that sometimes plans change. 

resident perks

5-star service & peace of mind

At Marquis Ellis Crossing, we understand home is the foundation of your life. Your home is your rock – a place to build your fondest memories and be your retreat when needed. That's why we're committed to providing comfort you can trust. 


As a CWS Apartment Community, we focus on enhancing lives, because we understand that your place isn't just an apartment, it's home. You'll experience our signature style, which includes our friendly team members, responsive service, thoughtfully-designed floor plans, distinctive amenities, and a well-kept community.


We don’t just talk about providing a better place to live, we guarantee it through our resident programs.

frequently asked questions

got questions?

we've got answers!

  • What are the additional fees on top of monthly rent?

    We strive to make our pricing as transparent as possible, and each additional fee will be clearly stated in your rental agreement. Additional fees include:


    - Pest Control: $5

    - Trash: $29

    - Amenity Fee: $5

    - Water: Based on usage and billed in addition to your monthly rent

    - Electric: Based on usage and residents will need to create a utilities account with Duke Energy

    - Pet: If applicable, a non-refundable $350 pet fee for your first pet and $500 pet fee (non-refundable) for your second pet. $30 monthly pet rent is required for each pet.

    - Detached Garage: If applicable, $150

    - Debit Card Payments will incur a service fee ranging from $3.95 to $9.95 per transaction

    - Credit Card Payments will incur a service fee of 2.95% per transaction

  • What's Marquis Ellis Crossing's pet policy?

    We are a pet friendly community! Two pets are allowed per residence. Cats and dogs are welcome, but exotic animals are not permitted. We do not have weight limits, but some breeds are restricted, including Chow Chow, Doberman, German Shepherd, Pit Bull, American Bull, Terrier Bulldog, American Bulldog, American Staffordshire Terrier, Presa Canario and Rottweiler.


    All pets must be registered with the office and a pet addendum must be on file. Please contact the office if you have a service animal or an emotional support animal (ESA). All city ordinances also apply.

  • What are the costs associated with having a pet?

    We understand how important pets are to our residents, and the fees we charge help provide and maintain a pet-friendly community with amenities for these furry four-legged companions to enjoy. A non-refundable $350 pet fee for your first pet and $500 pet fee (non-refundable) for your second pet. $30 monthly pet rent is required for each pet.

  • What do I need to qualify for an apartment?

    We're thrilled to hear you want to apply! Each resident must meet certain criteria, including rental, credit, and criminal history checks, as well as employment and income verifications. After you have finished your application, you will receive a confirmation email with preliminary approval. In order to make your approval final, the office team will need a copy of each occupant's photo identification and pay stubs or W2's to confirm income requirements. If you want to review the full requirements prior to applying, please contact the leasing office for a full breakdown.

  • I've been approved, what's next?

    Congratulations and thank you for choosing Marquis Ellis Crossing as your new home! Once approved, you will receive a Welcome Home letter from our team with a checklist to complete before moving in.

    Action items include:
    - Electronically signing your lease
    - Setting up your resident portal account
    - Paying move-in fees and deposits
    - Sending our team confirmation of your utilities accounts and renters insurance
    - Setting up your move-in appointment

    We will stay in contact with you throughout this process and are available to answer any questions that you may have to make your move in as smooth and easy as possible.

  • My move-in date is coming up, what's the move-in process?

    Welcome Home to Marquis Ellis Crossing! Before your move-in date, we will ensure all required action items have been completed as outlined in the Welcome Home letter. We will then set up a move-in appointment. On your move-in date, we will give you a move-in packet with need-to-know information, hand over your keys, and you can begin moving in!

  • As a resident, where will I park? What about my guests?

    Thanks for your question!

    Parking is first-come, first-serve for residents and guests at our community. We just ask that guests leave front row parking available for residents.

    Residents may also lease a detached garage for $100 - $150 per month.

  • As a resident, how will I receive packages?

    We are delighted to announce that we have implemented a Package System with 24/7 access. FedEx, UPS, and Amazon packages will be delivered to and stored in a designated room. Each resident will be required to enter a unique code to gain access to the package room and retrieve their items. As for USPS packages, they will be delivered directly to your mailbox.

  • What school district is Marquis Ellis Crossing in?

    Students at our community attend Durham Public Schools. Depending on their grade level, students will go to:
    - Spring Valley Elementary
    - Shepard Magnet Middle School
    - Hillside High School